SECTION 2A – SERVICE DESCRIPTIONS

This page provides a complete overview of our offering broken down by each Service Line. This page is not amended on a case by case basis. As such, Services, Hardware and Support Services described below but not referred to in Section 1 (Commercial Details) will not be provided under this Agreement.

Part 2.1 – Digital Food Safety

DFS Services: Navitas shall, from the Go Live Date(s), provide the Client’s Authorised Users with access to the DFS Platform for the purposes of monitoring and reviewing the information produced through the Client’s use of the Hardware at the Site(s) listed in Part 5 of the Section 1 (Commercial Details) (Service and Charges Overview).

DFS Installation Services: Navitas shall install the relevant Hardware at each Site: (a) in accordance with any written timetable for installations agreed with the Client from time to time; or (b) if no such timetable is agreed, within a reasonable period following the date on which the DFS Service is agreed to commence.

DFS Training Services: Where applicable, Navitas shall (at its discretion) provide training sessions in respect of the use of the DFS systems either: (a) on-Site; or (b) online through a Navitas system.

DFS Support Services: Where required, Navitas shall provide support on the use of the DFS Platform online through a Navitas system. If requested Navitas may, at its discretion, arrange for on-Site support visits. Any visit which is requested or required due to client driven factors will be levied in accordance with Part 5 of Section 1 (Commercial Details).

Hardware Details:

Part 2.2 – Compliance

Compliance Services: Navitas shall, from the Go Live Date(s), provide the Client’s Authorised Users with access to a cloud based online compliance tool. 

Compliance Training Services: Where applicable, Navitas shall (at its discretion) provide training sessions in respect of the use of the Compliance Services either: (a) in person; or (b) online through a Navitas system.

Compliance Support Services: Where required, Navitas shall provide support on the use of the Compliance Platform online through a Navitas system.

The Compliance Platform allows:

1. individual password protected access to safety compliance information for all individual Site(s) and the Client’s senior management team;
2. completion of Site audit action plans (i.e. audit reports would be published on the Compliance Platform and Site managers will required to log on to confirm the date that the corrective action had been taken or detail the alternative action taken);
3. real time monitoring of information uploaded to the Compliance Platform in respect of Site action plans and online incident reporting; and
4. access to applicable Navitas’ Compliance Modules as set out below.

Compliance Modules: The Compliance Platform allows access to the modules listed in the Navitas Compliance element of Part 5 of Section 1 (Commercial Details) (Services and Charges Overview), which, as applicable, are those more particularly detailed below:

1. “Audit” allowing the Client to view and process actions resulting from and (where agreed with Navitas in writing) perform audits;
2. “Online Incident Reporting Procedure for Accidents, Near Misses, Food Related Complaints and Enforcement Officer Visits”;
3. “Risk Assessment Module”, which allows the completion and storage of Site risk assessments. This uses either a generic suite or template risk assessments provided by the Client (where the Services include the inclusion of such templates on the Compliance Platform);
4. “Documentation Library” of safety related policies and documentation;
5. “Registry”, which allows the Client to: (1) upload Site specific documentation that has an expiration date, such as Building Performance Certificates, PAT tests and First Aid Training certificates; and (2) confirm whether the Client’s users have uploaded a specified set of such documents for every Site;
6. “Safety Compliance Diary” system, which automatically logs the dates by which action points from each Site audit must be completed. Diary entries can be made by the Client’s senior management team for Client wide issues or by the local area manager for Site level issues;
7. “Property Module”, which allows users to highlight checks on Sites that have to be completed within a limited timeframe. These checks can then be assigned to all or a selection of Sites;
8. “Investigations Module”, which works alongside the Incident Reporting Procedure, where incidents require escalation for investigation by the Client’s senior management team; and
9. “Board Report Module”, which provides both: (1) month on month; and (2) year on year, reporting across the Audit, Incident and Risk Assessment modules.

Part 2.3 – Academy

Academy Services: Navitas shall provide the Client’s Authorised Users with access to a cloud based online learning management system providing training courses and associated learning materials.

Academy Support Services: Where required, Navitas shall provide support on the use of the Academy Platform online through a Navitas system.

Part 2.4 – Consultancy

Audit Services: Navitas shall provide audit related services, as described in this Navitas Consultancy overview and the Navitas Consultancy element of Part 5 of Section 1 (Commercial Details) (Services and Charges Overview), in respect of the Site(s) listed in Part 5 of Section 1 (Commercial Details) (Service and Charges Overview).